How to buy a product?
To buy a product, simply select the item you wish to purchase, and click on the 'Add to Cart' button. Once you are ready to checkout, click on the cart icon and follow the instructions to complete your purchase. You can also click Checkout directly, use PayPal or credit card, fill in the address information, and complete the payment.
How can I track my order?
Once you complete the purchase, an order confirmation will be sent to the email address listed on your order. Please ensure that your email address is correct.
A shipping confirmation will be sent when your order is fulfilled and shipped to the destination. This email will contain a tracking number. Please contact us if you do not receive any notification within 7 days.
You can click "track my order" on our website, enter your information, and check the logistics information.
How can I make refund from your website?
To request a refund, please contact our support team through the 'Contact Us' page or Livechat. Provide your order number and the reason for the refund. Our team will assist you with the return process and ensure your refund is processed promptly.
I am a new user. How should I start?
Welcome! To get started, create an account by clicking on the 'Sign Up' button at the top right corner of the page. Once your account is set up, you can start browsing our products and making purchases.
Returns and refunds
We accept returns within 30 days of purchase. The product must be in its original condition. To initiate a return, please contact our support team with your order details. Refunds will be processed once we receive and inspect the returned item.
Are my details secured?
Yes, we prioritize your security. Our website uses SSL encryption to protect your personal and payment information. We do not store your credit card details and comply with all data protection regulations.
Sale code is not working
If your sale code is not working, please double-check the expiration date and terms of the code. If it is still not working, contact our support team for assistance.
How do I make payment by my credit card?
During checkout, select the credit card payment option. Enter your card details as prompted, and click 'Submit' to complete your purchase. We accept all major credit cards and ensure secure processing of your payment.
I cannot use the product
1. If the product cannot be turned on, it may be because its battery has been exhausted. Please charge it for half an hour. If it still cannot be turned on, please contact us.
2. If the watch cannot be connected to the phone, please contact us for a connection tutorial.